Customer Support & Service Management

Presence360’s Customer Support & Service Management encompasses a systematic approach to delivering exceptional service and support to customers throughout their journey. This includes managing inquiries, resolving issues, and ensuring that customer feedback is addressed promptly and effectively. By utilizing a range of tools and technologies, such as ticketing systems and knowledge bases, businesses can streamline their support processes and enhance communication with customers. And the proactive service management fosters a culture of continuous improvement, enabling organizations to anticipate customer needs and enhance satisfaction, ultimately driving loyalty and retention.

Frequently Asked Questions

ERP software is a business management solution that connects your finance, HR, inventory, sales, operations, and other processes into one system. Businesses need ERP to improve accuracy, reduce manual work, and get real-time visibility for faster decision-making.

The best ERP software company is one that understands your industry, offers customizable modules, provides reliable support, and ensures smooth implementation. Presence 360 is trusted because it delivers simple, fast, and scalable ERP solutions tailored to real business needs.

Choose an ERP based on:
  • Your industry requirements
  • Customization needs
  • Scalability
  • Ease of use
  • Support quality
  • Integration capability
  • Total ownership cost
A demo and consultation can help you decide faster.

ERP pricing varies based on the number of users, modules needed, implementation time, and support level. Small businesses may start with essential modules, while growing companies choose advanced workflows and automation.

ERP implementation usually takes 1-12 weeks, depending on business size, data migration, customization, and process complexity. A well-planned onboarding ensures faster go-live.

Common ERP modules include:
  • Finance & Accounting
  • HR & Payroll
  • Inventory & Warehouse
  • Sales & Purchase
  • Production/Manufacturing
  • Supply Chain & Logistics
  • CRM
  • Project Management
Presence 360 can customize modules as per your process flow.

Yes. Modern ERP systems like Presence 360 offer full customization so you can match workflows, roles, approvals, reports, and dashboards to your business.

Absolutely. SMBs gain the most value because ERP reduces manual work, avoids errors, improves productivity, and supports growth with fewer resources.

ERP systems use role-based access, encryption, activity logs, and secure data management to protect your business information. Regular updates and backups keep your data safe.

Yes. A good ERP software company provides API-based integrations for CRM, payment gateways, accounting tools, HR systems, and more.

Yes. Presence 360 provides end-to-end support, including training, onboarding, updates, and ongoing assistance to ensure smooth daily operations.

ERP gives real-time visibility into your business - sales, inventory, finance, HR, and operations. This helps you make faster, data-driven decisions with accurate reports and dashboards.

Industries that commonly use ERP include:
  • Manufacturing
  • Trading & Distribution
  • Retail
  • Services
  • Logistics
  • Construction
  • Healthcare
  • Education
Presence 360 adapts easily across industries.

Accounting software manages only financial entries. ERP manages every business process - finance, HR, inventory, sales, production, and more - giving a complete view of operations.

Yes, if you want to remove data duplication, manual entries, errors, and disconnected systems. ERP brings everything into one place for smoother, faster operations.

Still Have Questions?

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