Being a multi-billion-dollar company means big numbers. In every aspect of business and operations. Both opportunities and challenges are of a large scale here. It is easy to be innovative at a small level. But when one’s size is huge, so are the implications of every decision taken by the company.

In turn, this stature also translates into big consequences for even the smallest aberration. No matter how tiny a blip on the radar is, it can wreak a lot of disturbance and negative disruption for the company’s processes, people and products.

One such small change is – overtime. It is a simple entry in the HR book. When projects, work targets and deadlines become serious; often, crucial manpower is asked to invest extra hours. However, when not managed prudently and proactively, this ‘extra hour’ can cause a lot of extra expense, extra inconvenience and extra managerial burden in the organization. Plus, when employees are not compensated on time, in a fair way, and with appropriate respect for this overtime- the impact on their morale can be quite severe.

This scenario is not too unfamiliar for organizations that deal with labour, production and market pressures. Yet, it is a mistake that they cannot afford to ignore. Because it spills over into other business areas and eventually reflects on the company’s bottom-line.

This company had started to realize these issues – specially with a large deal that was taken in recent months. The resulting workload led to a jump in overtime. But the existing HR systems and processes were unable to adjust to these spikes – at least, not in a way that was timely and well-managed.

Staqo Enters

With Presence360, the company found answers to many of these troubles in one stroke. It was able to inject automated planning, overtime mapping and monitoring across all areas. From blue-collar to white-collar staff, from office personnel to field force employees – every person was now able to enjoy a seamless experience of overtime allocation and compensation.

As to the HR team, now they were experiencing a fresh environment that meant:

• Smart planning of overtime hours in tandem with work goals and production demands
• Foresight-based manpower planning that was in sync with leave management as well as productivity management
• Negligible errors in workforce allocation and task management
• Removal of bias and human discrepancies from this process
• Adequate and timely compensation in correspondence to overtime hours
• Boost in employee engagement and loyalty
• Dip in attrition and employee resentment
• Substantial savings in overtime costs due to better planning
• Reduction of manpower costs along with a rise in employee ROI

Impact and Potential

This paved the way for confidence to chase more opportunities in the market. These small changes had a butterfly effect of sorts. Work orders and projects saw an unprecedented growth in fulfillment rates and showed timely completion results. Supply chains became streamlined, and the company started to witness a significant leap in revenues and profitability too. Going ahead, based on this compelling experience with overtime management, the company is on its path to extend Presece360 to other adjacent areas like ROTA, expense management, visitor management and attendance management.

The pilot for field force management is already underway. And the existing overtime management module is being scaled to all branches now.

It’s the classic example of a robust use-case of AI and automation in HR. This proves well that when managed smartly and properly – overtime can help a business to be On-Time!