Get ready for more intelligence, more personalisation, more intuitive IT and, hence, more
complexity as ERP and AI come together
How could it not be? If there is an Alexa in our drawing room, why not a smart voice in our business cabin! If there is a Siri to play our on-mood song, why not an agent that pulls out the exact CRM data we want that very minute! If there is a GPT for writing an essay, why not something similar for writing a project summary! If we can converse with a bot who flashes suggestions about a holiday, what’s stopping us from doing that in our offices? If there is AI in our cars, our shopping apps, our phones, our vacuum cleaners and glasses – what is keeping it from jumping inside the ERP and making everything swift, intelligent and human-like?
Nothing. It’s already here. In the form of agentic ERP.
The advent of AI and deeply-embedded intelligence in the landscape of ERP is revolutionary as well as evolutionary. It paves the path for information and insights that are more streamlined, smarter, real-time, intuitive, action-oriented and decision-empowering than ever. Agentic ERP differentiates and augments ERP-as-we-know-it in a multitude of ways. But here are some ways to spot it easily.
This ERP model equips business users with an ease and companionship that helps them navigate many business complexities with speed and efficiency. This allows them to do much more than simply digitising or monitoring their sales, supply-chain or customer flows. They can be sure that agentic ERP will take care of a lot of things in advance, in anticipation and without troubling the human supervisors too much. Agentic ERP enables quick response in operations, swift adaptability and context-driven decisions. It can analyse complex data-sets within seconds and optimise work-flows in a very sharp and precise swing. This helps the enterprise to chop away wastage, wipe away errors, save precious time and human bandwidth- all of which goes towards finetuning strategic outcomes and accelerate time-to-value metrics. The beauty and ease of getting work done by chatting with agents or delegating it to bots- is quite a novel idea. And it has already started happening in industries like banking, insurance and retail- in a more than experimentation phase. BFSI firms and online retailers have already started to complement their front-end and support staff with processes packed with smart agents. This reduces the interaction time, resources spent while also elevating the quality and output of query response in a significant way. This genre of intelligence sits very well with any kind of diversity too- be it of business users, their functions, geographies or languages. The era of autonomous and intelligent ERP is here.
No wonder a lot of key ERP players are now on-boarding this new avatar of ERP. From Microsoft to Salesforce to SAP to ServiceNow, Epicor and Celonis; a lot of software vendors have embraced the agentic flavour. In fact, as Markets and Markets augurs, the overall AI agents market can grow from USD 7.84 billion in 2025 to USD 52.62 billion by 2030. We are entering a world where AI agents would streamline, takeaway and manage many decisions in a laser-sharp, context-based, intelligent and gut-feel way- liberating business users to focus on other high-order areas. It steps forth to empowering them with the speed and scale they always dreamt of. It’s a new terrain and, thankfully, there is Presence 360 to help you navigate these new contours easily. We have been doing traditional ERP for many verticals and years now. And with our strong and ahead-of-curve strides in areas like AI , deep learning, machine learning, Natural Language Processing, vertical agents and visual analytics; we are just at the right place to help you understand this new language without wasting a lot of time on the learning-curve.
Isn’t it wonderful how much is possible with in-built and on-demand intelligence? Just there. Just for you. Just ready to understand you and your business needs. How could it not be!
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